We strive to provide you with exceptional service and deliver your orders in a timely manner. Here's everything you need to know:
Free Domestic Shipping on orders over $200.00
- Please allow (1-3) business days for order processing from Monday to Friday. Orders placed Friday through Sunday will be processed starting the following business day. During sales and high-volume periods, such as promotions, please allow an additional (5) business days for order processing. We appreciate your patience during these busy times.
- Transit Times: Transit times are measured from the point of shipping. Once your order has been processed, Ground Shipping will take approximately 5 days, and Priority Shipping will take 2-3 days. Please note that these transit times are estimates and may vary depending on the destination.
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Shipping Restrictions: While we strive to provide worldwide shipping, there are certain areas within NWS Australia and Spain where we may be unable to ship due to logistical constraints or shipping restrictions. However, we encourage you to proceed with placing your order, and during the order processing stage, our team will thoroughly review and assess the shipping feasibility to your specific location. If we encounter any issues, we will promptly contact you to discuss alternative arrangements or provide a refund. Your satisfaction is our priority, and we appreciate your understanding in this regard.
Kindly be aware that shipping to PO Boxes is not available. If you provide a PO Box as your shipping address, it will result in a processing delay as we will need to contact you to obtain a physical address. Similarly, if you choose to ship to an address different from the billing address, there may be a slight processing delay as we verify the information. To ensure smooth delivery, please double-check the accuracy of your shipping details to avoid any potential issues.
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Shipping Department Hours: Our shipping department operates Monday through Friday from 7:00 a.m. to 3:30 p.m. CST. Orders placed after 12:00 p.m. CST from Monday to Friday will begin processing on the next business day. Orders placed over the weekend will start processing on the following business day.
- Order Cancellation:Once an order has been placed, we are unable to make any changes or cancel the order. Please review your order carefully before completing your purchase. If you have any questions or concerns, contact our customer service team for assistance.
- Preorders: If you have placed a pre-order, please allow up to 3-5 business days for it to be shipped after the suggested date. Once a pre-order is placed, it cannot be changed. To make changes, you will need to cancel your order and place a new one with the correct items. In-stock items purchased together with a pre-ordered item will be shipped together when the pre-ordered item is ready for shipment.
- For international orders, please note that customs authorities may impose additional taxes or fees upon arrival. These charges are determined by your country’s import policies and are not covered by Riot Swim. As the customer, you are responsible for paying any customs duties or fees that may apply. By placing an international order, you agree to these terms and conditions, which cannot be altered or adjusted. Riot Swim is not responsible for any additional fees charged by carriers such as UPS for shipping, customs handling, or processing. If an order is refused at delivery or returned to us due to unpaid customs or duties, the customer will be responsible for all associated shipping costs. A $50 return shipping fee will be deducted, and the remaining balance will be issued as store credit. Refunds will not be provided in these cases. To avoid any surprises, we highly recommend checking with your country’s customs office regarding import duties and taxes prior to placing your order.
Need Further Assistance?
For any additional information or help regarding your return, our Riot team is here to support you. Please choose the contact method that works best for you:
- Phone Support: For immediate assistance, feel free to call us directly at (281)-782-1145. Our phone support is available during our business hours, which are Monday through Friday from 7:00 a.m. to 3:30 p.m. CST.
- Email and Contact Form: If you prefer, you can email us at contactus@riotswim.com or use the contact form on our website. Our dedicated customer service team strives to respond to your inquiries within 24-48 hours during our business hours.
We are committed to providing you with prompt and helpful responses, ensuring your experience with Riot is as smooth and enjoyable as possible.